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About Ultimate Operational, Environmental and Marketing Strategies for Senior Housing
Buy it now and excel in your professional career!
It will offer great outcomes regarding the following issues:
Strategies for marketing, management,
investing, operations, environment,
consulting, growth,
success, understanding
and controlling critical success factors, education,
training, improving profitability,
community compliance, team enhancement strategies , and overall operations
You can turn your property into a financial leader and offer you and your employer/investors outstanding outcomes while relieving any problems.
BOOK CONTENTS
Book chapters and sections includes:
People Centered Culture Getting the best out of people is the key to success Why and how does a “people centered” culture help achieve this, Concepts to instill in a people centered culture, The Tool Box, What tools and why offer them?, Critical Success Factors in Expenses: Payrolls, Staffing, & Team Building Monitoring a few critical expense categories will guarantee success, Staff time management , Staff satisfaction, Training, Staff turnover, Motivation and morale, Finding and choosing talented employees, Interviews and preliminary hire issues, Orientation training schedule and content, Other general personnel ideas, Consultants, Critical Success Factors in Expenses: Food Costs, Food Service, and Dining Environment, Food costs, Kitchen safety, cleanliness, and organization, Environment (kitchen and dining), Dining service, Meal service types, Critical Success Factors in Expenses: Risk Management, Workers compensation, general and professional liability insurance, Employment risk management measure, Safety, Health insurances, Other insurance issues, Unemployment taxes, Fraud and theft, Health and wellness for employees (including health insurance coverage), Lawyers, Critical Success Factors Utilities, Utilities controls, Critical Success Factors in Expenses: Pharmacy Expense, Obtain the best services and contracts (while controlling costs), Critical Success Factors in Expenses and Revenue: Therapy (PT, OT, SLP), Key metrics of therapy and how therapy drives revenue, Items and outcomes you should require from your therapy department, Critical Success Factors in Expenses: General Expense Controls, Control costs immediately and continually, Business Planning and Growth, Valuing a property, Business growth, Buy versus build?, Business plan and presentation to lenders and investors, Market analysis, Critical Success Factors in Revenue: General, Revenue overview concepts , Rightsizing the payer mix , Long-term care insurance, Cash flow, Accounts receivable/collections, Resident satisfaction, surveys & complaint analysis, How to handle new move-ins: Keep them happy about their decision, Critical Success Factors in Revenue: Environmental Design, Cleanliness, and Presentation, Building design, Air quality, Senior citizen specific construction, Other general construction and design concepts, Environmental maintenance and presentation, Sales, service, and environmental checklist, Building maintenance reviews, Critical Success Factors in Revenue: Marketing and Sales, General census concepts: Why sales and marketing?, Hurdles in the industry, What is marketing and sales?, The role of relationships in senior housing sales and marketing,, Marketing and sales benchmarks to measure and monitor, Direct advertising, The web, branding and curb marketing, Timing and attitude when working with inquiries, Sales training, How to manage inquiries?, Critical Success Factors in Revenue: Marketing, Sales, Service Delivery, and Operations Working Together, an Absolute Must!, Hospitality, Way to improve services that will enhance census, Critical Success Factors in Revenue and Expense: Communication, General communication concepts, Resident/family communication, Staff communication, Listening, Critical Success Factors in Revenue: Activities (Life Enrichment Program) Turn activities into more than just something to do. Activities, a great way to excel in your market, Computerized Charting, Hardware and Software, Positive and negative aspects of computer software: and how to get started, Incorporating other industries’ ideas to grow in technological advances, Compliance Including Corporate Compliance, How to overcome compliance challenges and why?, Budgeting, Great budgeting concepts
